Work and Pensions Information

How to Contact Us :

For New Claims

  • IS and ESA 0800 169 0350
  • JSA 0800 055 6688

Jobseekers Allowance (JSA) and Universal Credit (UC)


Your details will be gathered online. This will take approximately 20-40mins. An appointment will be made by the Contact Centre for you to attend your local Jobcentre Plus. You will be informed of this appointment via SMS Text or Telephone.

Universal Credit Service Centre – 0800 328 5644

Benefit Enquiries – Existing Claims – 0800 169 0310

For enquiries about JSA Claim Closures, payments, Fit Notes, Explanation letters, proof of benefit letters, notification of change of circumstances, short term benefit advances.

Alternative you can notify us of any changes by post.